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Coronavirus (COVID-19) Information

LAST UPDATE TO PAGE: OCTOBER 15, 2020 – 12:10 PM (LOCAL TIME)

The Wilkes-Barre/Scranton International Airport (AVP) will provide current information here in response to questions and concerns about the impact of the Coronavirus (COVID-19) on travel in/out of AVP.

AVP is open and operating as essential critical infrastructure within the transportation systems sector.

But, please, do not travel if you think you are sick.

(Please scroll to the bottom of this page for some answers to frequently asked questions about traveling now.)

By Order of the Secretary of the Pennsylvania Department of Health Requiring Universal Face Coverings (effective July 1, 2020)

Accordingly, on this date, April 15, 2020 (and now updated July 1, 2020), to protect the public from the spread of COVID-19, it has been hereby ordered:

  • to require all customers to wear masks while on the premises, and deny entry to individuals not wearing masks
  • to prohibit non-essential visitors from entering the premises of the business

This order is intended to be read in concert with my Order Relating to Public Health Safety Measures for Businesses Permitted to Maintain In-Person Operations, dated April 15, 2020, and with the Governor’s and my Orders for the Continued Reopening of the Commonwealth, dated May 27, 2020.

This Order is effective immediately and will remain in effect until further notice.

Rachel Levine, MD

Secretary of Health

AVP Summary on the Directive above:

    • to require all customers to wear masks while on the premises, and deny entry to individuals not wearing masks.
    • At this time, ALL PASSENGERS and VISITORS are required to wear face coverings if they are:
      • in any indoor location where members of the public are generally permitted (including the Terminal Building)
      • outdoors and unable to consistently maintain a distance of six feet (6′) from individuals who are not members of their household
      • waiting for, riding on, driving, or operating public transportation or while in a taxi, private car service or ride-sharing vehicle
    • At this time, ALL EMPLOYEES are required to wear face coverings if they are:
      • in any indoor location where members of the public are generally permitted
      • engaged in work, whether at the workplace or performing work off-site, when interacting in-person with any member of the public, working in any space visited by members of the public, working in any space where food is prepared or packaged for sale or distribution of others, working in or walking through common areas, or in any room or enclosed area where other people, except for members of the person’s own household or residence, are present when unable to physically distance
    • to prohibit non-essential visitors from entering the premises of the business
      • At this time, it is strongly encouraged that anyone from the public who is not an airline passenger, picking-up/dropping off a rental car, or delivery personnel are NOT to enter the Joseph M. McDade Terminal Building.
    • Exceptions:
      • The following are exceptions to the face covering requirement:
        • Individuals who cannot wear a mask due to a medical condition
        • Individuals for whom wearing a mask while working would create an unsafe condition in which to operate equipment or execute a task as determined by local, state or federal regulators or workplace safety guidelines
        • Individuals who would be unable to remove a mask without assistance
        • Individuals who are under two (2) years of age
        • Individuals who are communicating or seeking to communicate with someone who is hearing-impaired or has another disability, where the ability to see the mouth is essential for communication
      • Individuals are not required to show documentation that an exception applies.

We apologize for any inconvenience.

 

If you are traveling, you should know that AVP Management’s highest priority is – and always has been – the safety and security of everyone at the Airport and their families, whether it’s on the airfield or for the health and well-being of passengers and employees in the Terminal Building. During this pandemic, AVP Management is in contact with: Emergency Medical Services of Northeastern Pennsylvania; the Lackawanna County AND Luzerne County Emergency Management Agencies; the Pennsylvania Emergency Management Agency; the Pennsylvania Department of Health, the Centers for Disease Control and Prevention (CDC), our airline partners, as well as Airport industry leaders, and is ready to respond to recommendations.

The Pennsylvania Emergency Management Agency (PEMA) provides COVID-19 updates through this link:

The Department of Homeland Security (DHS) is also providing COVID-19 updates to air travelers and the American public through this link: 

AVP Airline Schedules/Updates (last update: October 6, 2020)

While there are no current travel restrictions to or from any nonstop destination served by airlines at AVP, COVID-19 concerns have severely impacted all air service and airlines are moving quickly to cancel flights and re-adjust schedules. See the status of today’s flights at AVP here.

In Pennsylvania, and under U.S. federal mandate, airports are essential services that remain open and exempt from stay-at-home (or shelter in place) orders. Anyone traveling to use essential services is permitted to do so unless they are sick. Within the Commonwealth of Pennsylvania’s current “Stay-at-Home” executive order, which was issued by Pennsylvania Governor Tom Wolf, airports and airlines are exempt as essential services that are to stay open and operational. But, please, while at the Airport, we ask all to follow guidelines to maintain the recommended social distancing from others.

Airlines are now requiring flight crews and passengers to wear face masks (or appropriate face coverings) while on board aircraft. The requirement took effect Monday, May 4, for Delta and United, and took effect Monday, May 11, for American. Passengers are asked to wear their own face masks, however, United (at AVP) has limited supplies for their passengers who don’t have their own.

If you need to travel soon or are making plans for future travel, the information below is a summary of flight schedule adjustments being made by the airlines at AVP. AVP Management will update this frequently as we learn of changes, so please check back and understand it is subject to change. We will try our best to keep this page updated often, however, please understand that there are changes being made daily, and in some cases, hourly, when pertaining to the COVID-19 pandemic. Thanks for your patience and understanding as we all cope with this global pandemic together.

(Click on an airline name to see information from that airline regarding COVID-19. If a date is not included in the information, then it is current and planned for the foreseeable future.)

  • Charlotte:
    • Currently, there are 4 departing flights and 4 arriving flights on Mondays, Thursdays, Fridays and Sundays, and 3 departing flights and 3 arriving flights on Tuesdays, Wednesdays and Saturdays.
    • Effective November 4, there will be 3 departing flights and 3 arriving flights on Mondays, Thursdays, Fridays, Saturdays and Sundays, and 2 departing flights and 2 arriving flights on Tuesdays and Wednesdays.
  • Chicago O’Hare:
    • Currently, there are 2 departing flights and 2 arriving flights on Fridays and Sundays, and 1 departing flight and 1 arriving flight on Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays.
    • Effective November 4, there will be 1 departing flight and 1 arriving flight daily.
  • Philadelphia:
    • Nonstop flights are currently suspended.

Counter hours at AVP: 4:30 AM to 6:00 PM daily.

American Airlines now requires all customers traveling to wear a face covering (or mask) while on board the aircraft. This new requirement (which became effective May 11, 2020) is part of the airline’s ongoing commitment to prioritizing customer and team member well-being in response to the coronavirus (COVID-19) pandemic. For more information from this news release, click here.

COVID-19 travel updates for American Airlines can be found here.

  • Atlanta:
    • Nonstop flights are currently suspended.
  • Detroit:
    • Nonstop flights are currently suspended.

There are NO counter hours at AVP at this time.

  • Chicago O’Hare:
    • Currently, there are 2 departing flights and 2 arriving flights on Mondays, Thursdays, Fridays and Sundays, and 1 departing flight and 1 arriving flight on Tuesdays, Wednesdays and Saturdays.
  • Washington-Dulles:
    • Nonstop flights are currently suspended through November 30.
    • Effective December 1, the schedule is anticipated to return with 2-3 departing and 2-3 arriving flights daily.

Counter hours at AVP: 4:00 AM to 6:30 AM daily, as well as 3:00 PM to 5:00 PM on Mondays, Thursdays, Fridays and Sundays. For questions regarding United flights at AVP, call 570-457-3403, option “4” for operations. 

United Air Lines now requires all customers traveling to wear a face covering (or mask) while on board the aircraft. In addition (at AVP), United will have a limited stock of masks for their passenger use only, in the event someone did not bring a mask. This requirement became effective May 4, 2020.

For future planning with any flights at AVP, check the current flight schedules to/from AVP and any destination by clicking here.

COVID-19 travel updates for United Air Lines can be found here.

Concessions/Amenities at AVP (last update October 15, 2020)

In response to reduced passenger activity and public health recommendations on social distancing, temporary changes have been implemented at AVP. Some food concessions and novelties in the Terminal Building remain open, but their hours are temporarily being changed.

  • Dunkin’ Donuts is open between the hours of 5:15 AM and 5:45 PM on Mondays, Thursdays, Fridays, Saturdays and Sundays, as well as 5:15 AM and 7:00 AM and 10:00 AM and 5:30 PM on Tuesdays and Wednesdays.
  • In addition, Northeast PA News and Gift is open daily between the hours of 5:15 AM and 5:45 PM on Mondays, Thursdays, Fridays, Saturdays and Sundays, as well as 5:15 AM and 7:00 AM and 10:00 AM and 5:30 PM on Tuesdays and Wednesdays.
  • Lucky’s Craft Food & Drink is open between the hours of 10:00 AM and 5:45 PM on Mondays, Thursdays, Fridays, Saturdays and Sundays, as well as 10:00 AM and 5:30 PM on Tuesdays and Wednesdays. Lucky’s will operate with a limited menu. From the PA Governor’s Office and PA Department of Health: effective July 16, 2020, bar service is prohibited. However, alcohol can be served for on-premises consumption when in the same transaction as a meal. 
  • The Tipsy Turtle Airport Pub, which is adjacent to the Best Western Plus Hotel, is open. Temporary hours are Monday-Thursday, 4:00 PM to 9:00 PM, and Friday-Sunday, 11:00 AM to 9:00 PM. For additional information, click here.
  • The AVP Administration Offices are closed to any public visitors. Management and administration employees can be reached by email or phone. The main phone number is (570) 602-2000.
  • Passenger assistance provided by AVP Airport Ambassadors has been suspended until further notice.
  • The AVP (Red) tails Pet Therapy Program had been suspended through May 31, 2020.
  • The Military Appreciation Room is closed until further notice.
  • Regarding Car Rental Agencies at AVP, the following reduced counter hours are in place:
    • Avis/Budget: 9:00 AM to 9:00 PM (Monday-Friday), and 9:00 AM to 6:00 PM (Saturday-Sunday).
    • National/Enterprise: 10:00 AM to 10:30 PM (daily).
    • Hertz/Dollar: 10:00 AM to 6:00 PM (daily).
  • Public Parking Garage & Parking Lots: Cash will no longer be accepted until further notice. Credit card payments ONLY.

AVP’s Cleaning Precautions (last update: September 29, 2020)

At AVP, our custodial / matron / maintenance team takes great pride in maintaining the Airport, especially the Joseph M. McDade Terminal Building, to the highest standards. We know this is no time to waiver from those high standards. The following are some of the precautions Team AVP is taking for the safety of our passengers and employees.

  • Increased frequency of cleaning and monitoring of restrooms and “high-touch” areas (handrails, armrests, etc.) with CDC-approved disinfectants that are designed to kill bacteria/viruses within one (1) minute of application.
  • Restrooms are being cleaned and sanitized multiple times throughout the day, and continuously being cleaned and sanitized overnight.
  • Electrostatic sprayers are being used in all boarding areas and restrooms overnight.
  • Assuring soap-and-water (the preferred method for washing hands) is maintained in restrooms.
  • Waiting areas are being cleaned and sanitized multiple times throughout the day, and continuously being cleaned and sanitized overnight.
  • Multiple touchless hand sanitizer dispensers are in place throughout the Terminal Building. These dispensers have a 70% alcohol-based product.

Key Changes at AVP (last update: July 16, 2020)

Key changes have been made in different areas of the Terminal Building, including our tenants:

  • Face masks are required for all Airport Employees in public areas; all travelers and any guests are strongly encouraged to wear them, as well.
  • Plexiglass or plastic shields have been installed at the following counters in the Terminal Building:
    • American Airlines
    • Delta Air Lines
    • United Airlines
    • Avis/Budget Car Rentals
    • Hertz/Dollar Car Rentals
    • National/Enterprise Car Rentals
    • Dunkin’ Donuts
    • TSA Checkpoint (podiums)
    • Administration Office (reception area)
  • Social distancing markers and signs throughout the Terminal Building will give some guidance on the six foot (6′) social distancing rule. Markers are currently located at all airline and car rental ticket counters, as well as Dunkin’ Donuts and Northeast PA News & Gift, and the TSA Security Checkpoint. Signage is throughout the Terminal Building, including all entrances and elevators.
  • Seating has been reduced in different areas of the Terminal Building to promote social distancing, including pre-security areas, gate areas and Lucky’s Craft Food & Drink/Dunkin’ Donuts. Some seats in the gate areas are also blocked off, while others have been spaced further apart.

Personal Precautions (last update: April 29, 2020)

These precautions from the CDC have been shared with AVP employees and is considered recommended advice for all:

  • Wash hands often with soap and water for at least 20 seconds. (Alternatively, use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.) 
  • Try to social distance yourself by staying at least six feet (6’) away from all individuals.
  • Cover your cough or sneeze, or blow your nose, with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces using a disinfectant cleaning spray or wipe.
  • Stay home if you are sick.
  • People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
    • Cough
    • Shortness of breath

or at least two of these symptoms: fever; chills; repeated shaking with chills; muscle pain; headache; sore throat; new loss of taste or smell  

  • If you have any of these emergency warning signs* for COVID-19, get medical attention immediately:
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

* This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

Call 9-1-1 if you have a medical emergency: Notify the operator that you have, or think you might have, COVID-19. If possible, put on a cloth face covering before medical help arrives.

Facts – Not Fear

Would you like to know if something you heard about COVID-19 is fact or fiction? The Federal Emergency Management Agency (FEMA), an agency of the U.S. Department of Homeland Security, has answers on the following link:

CDC Information

Use the links below to see current information from the Centers for Disease Control and Prevention (CDC):

Real ID Enforcement Extended

Use the link below to read the March 26, 2020 statement issued by Chad F. Wolf, Acting Secretary of Homeland Security, which extends the Real ID Enforcement Deadline to October 1, 2021. This extension is due to circumstances resulting from the COVID-19 Outbreak and the current national emergency declaration.

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