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Coronavirus (COVID-19) Information


The Wilkes-Barre/Scranton International Airport (AVP) will provide current information here in response to questions and concerns about the impact of the Coronavirus (COVID-19) on travel in/out of AVP.

AVP is open and operating as essential critical infrastructure within the transportation systems sector.

But, please, do not travel if you think you are sick.

(Please scroll to the bottom of this page for some answers to frequently asked questions about traveling now.)

By Order of the Secretary of the Pennsylvania Department of Health Requiring Universal Face Coverings (effective November 18, 2020)

Accordingly, on this date, November 17, 2020, to protect the public from the spread of COVID-19, it has been hereby ordered:

  • Masks are required to be worn indoors and outdoors if you are away from your home.
  • When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6 feet away) from someone not in your household the entire time you are outdoors.
  • When indoors, masks will now be required even if you are physically distant from members not in your household. This means that even if you are able to be 6 feet apart, you will need to wear a mask while inside if with people other than members of your household. 
  • This order applies to every indoor facility, including homes, retail establishments, gyms, doctors’ offices, public transportation, and anywhere food is prepared, packaged or served.

The full order can be found here.

 This Order is effective on and enforcement will begin on November 18, 2020 at 12:01 AM until further notice.

Rachel L. Levine, MD

Secretary of Health


The Pennsylvania Department of Health provides COVID-19 Information for Travelers with updates on Frequently Asked Questions through this link:

If you are traveling, you should know that AVP Management’s highest priority is – and always has been – the safety and security of everyone at the Airport and their families, whether it’s on the airfield or for the health and well-being of passengers and employees in the Terminal Building. During this pandemic, AVP Management is in contact with: Emergency Medical Services of Northeastern Pennsylvania; the Lackawanna County AND Luzerne County Emergency Management Agencies; the Pennsylvania Emergency Management Agency; the Pennsylvania Department of Health, the Centers for Disease Control and Prevention (CDC), our airline partners, as well as Airport industry leaders, and is ready to respond to recommendations.

The Department of Homeland Security (DHS) is also providing COVID-19 updates to air travelers and the American public through this link: 

AVP Airline Schedules/Updates (last update: April 16, 2021)

While there are no current travel restrictions to or from any nonstop destination served by airlines at AVP, COVID-19 concerns have severely impacted all air service and airlines are moving quickly to cancel flights and re-adjust schedules. See the status of today’s flights at AVP here.

In Pennsylvania, and under U.S. federal mandate, airports are essential services that remain open and exempt from stay-at-home (or shelter in place) orders. Anyone traveling to use essential services is permitted to do so unless they are sick. Within the Commonwealth of Pennsylvania’s current “Stay-at-Home” executive order, which was issued by Pennsylvania Governor Tom Wolf, airports and airlines are exempt as essential services that are to stay open and operational. But, please, while at the Airport, we ask all to follow guidelines to maintain the recommended social distancing from others.

Airlines are now requiring flight crews and passengers to wear face masks (or appropriate face coverings) while on board aircraft. The requirement took effect Monday, May 4, 2020 for United, and Monday, May 11, 2020, for American. Passengers are asked to wear their own face masks, however, the airlines (at AVP) have limited supplies for their passengers who don’t have their own.

If you need to travel soon or are making plans for future travel, the information below is a summary of flight schedule adjustments being made by the airlines at AVP. AVP Management will update this frequently as we learn of changes, so please check back and understand it is subject to change. We will try our best to keep this page updated often, however, please understand that there are changes being made daily, and in some cases, hourly, when pertaining to the COVID-19 pandemic. Thanks for your patience and understanding as we all cope with this global pandemic together.

(Click on an airline name to see information from that airline regarding COVID-19. If a date is not included in the information, then it is current and planned for the foreseeable future.)

  • Charlotte:
    • Currently, there are 3 departing flights and 3 arriving flights daily.
    • Effective May 6, 2021, there will be 4 departing flights and 4 arriving flights daily.
  • Chicago O’Hare:
    • Currently, there is 1 departing flight and 1 arriving flight daily.
    • Effective May 6, 2021, there will be 2 departing flights and 2 arriving flights daily.
  • Philadelphia:
    • Nonstop flights are currently suspended.

Counter hours at AVP: 4:00 AM to 7:00 PM daily.

Click here to see AVP’s flight schedules.

American Airlines requires all customers traveling to wear a face covering (or mask) while on board the aircraft. This requirement (which became effective May 11, 2020) is part of the airline’s ongoing commitment to prioritizing customer and team member well-being in response to the coronavirus (COVID-19) pandemic. For more information from this news release, click here.

COVID-19 travel updates for American Airlines can be found here.

  • Chicago O’Hare:
    • Currently, there is 1 departing flight and 1 arriving flight daily.
  • Washington-Dulles:
    • Currently, there are 2 departing flights and 2 arriving flights on Mondays, Thursdays, Fridays, Saturdays and Sundays, and 1 departing flight and 1 arriving flight on Tuesdays and Wednesdays.

Counter hours at AVP: 4:00 AM to 6:30 AM daily. For questions regarding United flights at AVP, call 570-457-3403, option “4” for operations.

Click here to see AVP’s flight schedules.

United Air Lines requires all customers traveling to wear a face covering (or mask) while on board the aircraft. In addition (at AVP), United has a limited stock of masks for their passenger use only, in the event someone did not bring a mask. This requirement became effective May 4, 2020.

For future planning with any flights at AVP, check the current flight schedules to/from AVP and any destination by clicking here.

COVID-19 travel updates for United Air Lines can be found here.

Concessions/Amenities at AVP (last update: April 20, 2021)

In response to reduced passenger activity and public health recommendations on social distancing, temporary changes have been implemented at AVP. Some food concessions and novelties in the Terminal Building remain open, but their hours are temporarily being changed.

  • Dunkin’ Donuts is open between the hours of approximately 5:00 AM and approximately 8:30 AM, as well as approximately 11:00 AM and approximately 7:00 PM daily.
  • In addition, Northeast PA News and Gift is open daily between the hours of approximately 5:00 AM and approximately 8:30 AM, as well as approximately 11:00 AM and approximately 7:00 PM daily.
  • Lucky’s Craft Food & Drink is open between the hours of approximately 11:00 AM and approximately 7:00 PM daily.
  • The Tipsy Turtle Airport Pub, which is adjacent to the Best Western Plus Hotel, is open. Temporary hours are Monday-Thursday, 4:00 PM to 9:00 PM, and Friday-Sunday, 11:00 AM to 9:00 PM. Starting April 26, 2021, temporary hours will be Monday and Thursday, 4:00 PM to 9:00 PM, and Friday-Sunday, 3:00 PM to 9:00 PM. For additional information, click here.
  • The AVP Administration Offices are closed to any public visitors. Management and administration employees can be reached by email or phone. The main phone number is (570) 602-2000.
  • Passenger assistance provided by AVP Airport Ambassadors has been suspended until further notice.
  • The AVP (Red) tails Pet Therapy Program are here on a limited basis at this time.
  • The Military Appreciation Room is closed until further notice.
  • Regarding Car Rental Agencies at AVP, the following reduced counter hours are in place:
    • Avis/Budget: 9:00 AM to 9:00 PM (Monday-Friday), and 9:00 AM to 6:00 PM (Saturday-Sunday).
    • National/Enterprise: 10:00 AM to 11:00 PM (daily).
    • Hertz/Dollar: 12:00 PM to 8:00 PM (daily).
  • Public Parking Garage & Parking Lots:
    • Garage: Cash will be accepted in the middle lane ONLY. Credit card payments ONLY in the other two lanes.
    • Lot A: Cash will be accepted in the middle lane ONLY. Credit card payments ONLY in the other two lanes.
    • Lot B: Credit card payments ONLY.
    • Lot D: Credit card payments ONLY.

AVP’s Cleaning Precautions

At AVP, our custodial / matron / maintenance team takes great pride in maintaining the Airport, especially the Joseph M. McDade Terminal Building, to the highest standards. We know this is no time to waiver from those high standards. The following are some of the precautions Team AVP is taking for the safety of our passengers and employees.

  • Increased frequency of cleaning and monitoring of restrooms and “high-touch” areas (handrails, armrests, etc.) with CDC-approved disinfectants that are designed to kill bacteria/viruses within one (1) minute of application.
  • Restrooms are being cleaned and sanitized multiple times throughout the day, and continuously being cleaned and sanitized overnight.
  • Electrostatic sprayers are being used in all boarding areas and restrooms overnight.
  • Assuring soap-and-water (the preferred method for washing hands) is maintained in restrooms.
  • Waiting areas are being cleaned and sanitized multiple times throughout the day, and continuously being cleaned and sanitized overnight.
  • Multiple touchless hand sanitizer dispensers are in place throughout the Terminal Building. These dispensers have a 70% alcohol-based product.

Key Changes at AVP

Key changes have been made in different areas of the Terminal Building, including our tenants:

  • Face masks are required for all Airport Employees in public areas; all travelers and any guests are strongly encouraged to wear them, as well.
  • Plexiglass or plastic shields have been installed at the following counters in the Terminal Building:
    • American Airlines
    • United Air Lines
    • Avis/Budget Car Rentals
    • Hertz/Dollar Car Rentals
    • National/Enterprise Car Rentals
    • Dunkin’ Donuts
    • TSA Checkpoint
    • Administration Office (reception area)
  • Social distancing markers and signs throughout the Terminal Building will give some guidance on the six foot (6′) social distancing rule. Markers are currently located at all airline and car rental ticket counters, as well as Dunkin’ Donuts and Northeast PA News & Gift, and the TSA Security Checkpoint. Signage is throughout the Terminal Building, including all entrances and elevators.
  • Seating has been reduced in different areas of the Terminal Building to promote social distancing, including pre-security areas, gate areas and Lucky’s Craft Food & Drink/Dunkin’ Donuts. Some seats in the gate areas are also blocked off, while others have been spaced further apart.

Personal Precautions

These precautions from the CDC have been shared with AVP employees and is considered recommended advice for all:

  • Wash hands often with soap and water for at least 20 seconds. (Alternatively, use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.) 
  • Try to social distance yourself by staying at least six feet (6’) away from all individuals.
  • Cover your cough or sneeze, or blow your nose, with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces using a disinfectant cleaning spray or wipe.
  • Stay home if you are sick.
  • People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
    • Cough
    • Shortness of breath

or at least two of these symptoms: fever; chills; repeated shaking with chills; muscle pain; headache; sore throat; new loss of taste or smell  

  • If you have any of these emergency warning signs* for COVID-19, get medical attention immediately:
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

* This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

Call 9-1-1 if you have a medical emergency: Notify the operator that you have, or think you might have, COVID-19. If possible, put on a cloth face covering before medical help arrives.

Facts – Not Fear

Would you like to know if something you heard about COVID-19 is fact or fiction? The Federal Emergency Management Agency (FEMA), an agency of the U.S. Department of Homeland Security, has answers on the following link:

CDC Information

Use the links below to see current information from the Centers for Disease Control and Prevention (CDC):

Real ID Enforcement Extended

Use the link below to read the March 26, 2020 statement issued by Chad F. Wolf, Acting Secretary of Homeland Security, which extends the Real ID Enforcement Deadline to October 1, 2021. This extension is due to circumstances resulting from the COVID-19 Outbreak and the current national emergency declaration.

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