Rising Above in Customer Service.
AIRPORT AMBASSADOR PROGRAM
The Ambassadors at the Wilkes-Barre/Scranton International Airport serve as regional goodwill emissaries by providing courteous, friendly assistance, and useful information to the passengers, visitors, and guests of AVP. The Ambassador Program at AVP, a volunteer organization that began May 25, 2006, is committed to the enhancement of customer service at the Wilkes-Barre/Scranton International Airport. Ambassadors are good will representatives of the Northeastern Pennsylvania Region, and provide high-level, courteous assistance to regional visitors passing through the new Joseph M. McDade Terminal Building at AVP. BECOME AN AMBASSADOR TODAY!
Traveling by air can be exciting and adventurous. Yet, even experienced travelers need assistance in navigating unfamiliar airports and destinations, locating useful information, and finding different amenities. YOU can make a tangible difference in a travelers day by volunteering as an Airport Ambassador. Airport Ambassadors provide Northeastern Pennsylvania hospitality by assisting travelers and visitors with warmth, compassion and information about the Airport and our Region. From the moment travelers step off the plane or walk into the new Joseph M. McDade Terminal Building, Team AVP would like YOUR assistance to look out for them. If guests need assistance, Ambassadors will lend a hand. Whether its about a flight, reuniting long-lost loves or even taking snapshots, there is no issue too big or too small. For donating your time, you’ll receive more than the gratitude of the visitors you help, the appreciation of the Airport community, or the personal satisfaction of providing a helping hand. You’ll provide clarity to the confused, uplift the weary, calm the anxious, and provide care to harried travelers. In short, you’ll be a living example of the kindness of strangers. You’ll be a goodwill ambassador for our region while making a travelers airport experience smooth and memorable. AVP is looking for volunteers who are at least 16 years of age and are willing to volunteer a minimum of one three-hour shift per week. Individuals should have an outgoing personality, possess good communications skills, work well with a variety of people, and be reliable.
(RED) tails PET THERAPY PROGRAM
The Wilkes-Barre/Scranton International Airport started a new program on May 23, 2019 to assist travelers by lowering their stress levels while at AVP. This new all-volunteer program, called the (Red) tails is a Pet Therapy Program. The acronym tails stands for Therapy Animals Integrating Less Stress.
Current partners with the Program are the non-profit groups Alliance of Therapy Dogs, Pleasure of Your Company Therapy Dogs, and Therapy Dogs International.
As traveling can create stress and anxieties at airports, this Program is an opportunity to provide an overall enhanced customer experience, providing stress relief and comfort to passengers through interaction with pets. Therapy dogs and handlers (or teams) will roam the pre- and post-security areas of the Joseph M. McDade Terminal Building, visiting travelers awaiting flights and providing comfort, as well as airport information, while producing a less stressful environment. Program volunteers wishing to apply must have at least three months experience working with a recognized dog therapy organization. The dogs must be privately owned and be at least one year old. All Program volunteers and dogs must be registered with the Alliance of Therapy Dogs, Pleasure of Your Company Therapy Dogs, Inc. or Therapy Dogs International. AVP is looking for volunteers who are at least 14 years of age and are willing to volunteer a minimum of one (1) one-to-two hour shift per month. Individuals should be able to pass a background test, as well as create positive relations with our travelers/guests.
Need more information?
If you would like additional information on how to become a volunteer for either Program, please fill out the information below.